Error Code 02 - TLSHandshakeTimeout

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Overview

Error Code 02 (TLSHandshakeTimeout) indicates that the Softdrive client was able to initiate a connection to the remote computer, but the TLS handshake required to secure the connection did not complete within the expected time.

This means the initial connection was established, but the secure encryption negotiation timed out before completion.

Common Causes

Error Code 02 (TLSHandshakeTimeout) is usually triggered by one or more of the following:

• SSL inspection or TLS decryption enabled on firewalls or security gateways

• Network security policies delaying or blocking encrypted TLS traffic

• Proxy devices or content filtering systems inspecting TLS sessions

• High network latency or unstable network conditions

This issue is not typically caused by the Softdrive client or the virtual machine itself.

Troubleshooting

Things to do when this happens:

• Contact your network administrator
  If you are on a corporate or managed network, share this page with your network or security team. SSL inspection or TLS interception must be disabled or bypassed for Softdrive traffic.

• Try a different network
  Test the connection using another network (home network or mobile hotspot) to confirm whether the issue is network-related.

• Use the Troubleshoot option
  If this issue started suddenly on a network where Softdrive previously worked, use the Troubleshoot button available in the Softdrive dashboard.

• Restart both devices
  Restart the local device and the remote Cloud PC, then retry the connection.

If the issue persists after testing on a different network, please contact Softdrive Support.

When opening a support ticket, include as much detail as possible:

• Exact error code shown (Error Code 02 – TLSHandshakeTimeout)

• Timestamp of when the error occurred

• Network type (corporate, home, VPN, hotspot)

• Screenshots of the error message

• Any recent network or security changes

Email: support@softdrive.co

Providing detailed network information helps the Softdrive team quickly identify TLS timeout or inspection-related issues.