Error 1001, 1002, 1003, 1004, 0xC0000005 - An internal error occurred

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Overview

Error Codes 1001, 1002, 1003, and 1004 indicate that an internal server error occurred within the Softdrive platform. These errors point to a general issue affecting the Softdrive web services or one of our underlying third-party infrastructure providers.

These errors are not typically caused by client-side configuration, firewall rules, or network filtering, and are treated as high-priority incidents by the Softdrive engineering team.

When this error occurs, the client may fail to connect to the selected computer and display a generic “An internal error occurred” message. 

Common Causes

Error Codes 1001–1004 are usually triggered by one or more of the following:

• Temporary outage or degradation of Softdrive backend services

• Internal web service failure

• Issues with third-party infrastructure providers

• Ongoing maintenance or unexpected platform instability

These errors are platform-side issues, not end-user configuration problems.

Troubleshooting

Thigs to do when this happens: 

• Retry the connection after a few minutes
  Many internal errors are transient and resolve automatically.

• Check Softdrive service status
  If available, verify whether there is an ongoing service incident or maintenance window.

• Avoid repeated rapid retries
  Excessive retries may not resolve the issue while the backend is recovering.

If the error persists for more than a few minutes, or continues to occur repeatedly, please contact Softdrive Support.

When opening a support ticket, include as much detail as possible:

• Exact error code shown (1001, 1002, 1003, or 1004)

• Timestamp of when the error occurred

• Computer name and organization

• Screenshot of the error message

• Steps taken just before the issue occurred

Email: support@softdrive.co

Providing complete information helps the engineering team quickly identify and resolve the issue.