Admin Onboarding guide (38)

OverviewTo ensure proper functionality of the Softdrive platform, we recommend configuring your endpoint detection and response (EDR) or antivirus solution to trust Softdrive components.Where possible, Softdrive strongly recommends using digital certificate–based allowlisting instead of relying only on process-name rules. Many enterprise-grade EDR solutions support verifying...

OverviewSoftdrive uses a combination of TCP and UDP traffic to deliver secure, high-performance remote desktop sessions. These ports support session establishment, encrypted media streaming, and management communications.Firewalls on both the local client and cloud desktop must allow this traffic to ensure successful connections.This guide walks you through configuring the n...

OverviewThis article explains how to retrieve the Windows Autopilot hardware hash from a Softdrive Computer. This is required for enrolling devices into Microsoft Intune / Entra Autopilot for automated provisioning and policy assignment.Applies ToSoftdrive PlatformSoftnet PortalWindows 10 / Windows 11 Guest Operating SystemsMicrosoft Intune / Entra AutopilotPrerequisitesAcce...

OverviewThe Groups feature inside the Softnet Dashboard allows administrators to organize users into logical groups for easier management and assignment.Groups can be used to:Assign users to Computer PoolsAssign users to FleetsAssign Roles and Permissions (Simplify administration of multiple usersThis feature is located under:Users Management → GroupsApplies ToSoftnet D...

Overview The Invoices section allows authorized users to view and download current and past invoices for Softdrive services.  Only users with billing administrator permissions have access to this feature. Applies ToSoftdrive DashboardBilling AdministratorsPrerequisitesBilling admin permissions assigned to your accountAccess to the Softdrive DashboardProce...

OverviewThis guide explains how to configure Windows Firewall on your local computer to allow proper communication between the Softdrive client and the Softdrive platform.Normally, the Softdrive installer automatically creates the required firewall rule. However, if the rule was not created successfully, you can configure it manually using the steps below.The application:Sof...

OverviewSoftdrive Fleets allow administrators to configure inactivity timers that automatically disconnect inactive sessions or power off idle virtual machines.These timers help optimize compute usage and improve efficiency in shared, non-persistent virtual desktop environments.Two inactivity timers are available:Idle Disconnect Timer – Determines how long a user can remain ...

OverviewA Computer Pool is a collection of cloud computers that can be centrally managed and shared among users within an organization.Computer Pools simplify:User access managementShared desktop environmentsResource allocationPool-based computer assignmentsAdministrators can create pools, assign computers, assign users or groups, and control whether multiple users can conne...

OverviewThis guide explains how to generate a SCIM token in the Softdrive Dashboard for use with automated identity provisioning integrations.SCIM tokens are used to securely connect identity providers such as Microsoft Entra ID or Okta with Softdrive for automated user and group synchronization.Applies ToSoftdrive SCIM IntegrationSoftnet DashboardMicrosoft Entra IDOkta SCIM...

OverviewThis guide explains how to increase storage for an existing Softdrive virtual machine using the Softdrive Dashboard.Storage can be expanded directly from the Computer Details page without recreating the machine.Applies ToSoftdrive Virtual MachinesSoftnet DashboardAdministrators managing VM storagePrerequisitesAn existing Softdrive computerSoftdrive administrator acce...