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FAQ's

Connection & Login Issues

“Connecting to your Computer” screen frozen Contact Softdrive Support when selecting my phone Trying to provision a new Cloud PC for a user but… Unable to log into Softdrive Virtual Machine Softdrive screen completely frozen Why does my Softdrive computer lag when screen… Why does my Softdrive screen seem blurry? Saving files takes a long time

Bluebeam, Apps & Performance

Bluebeam acting slow Bluebeam instability on the Softdrive machine Limited functionality Local Internet troubleshooting checklist Microsoft Teams audio issues Ultrawide monitor not working with Softdrive Cloud PC showing a different time Cloud PC showing the wrong time

System, Hardware & Errors

Softdrive VM – Hardware requirements Softstream – Collect logs Update Cloud PC owner Fix Softdrive Client outdated issues Getting an “Abrupt Disconnect” error How do I fix Error 2? Removing lingering keyboard layouts Change Windows screen orientation

Account, Access & Guides

Update my 2FA phone number Is there an onboarding guide? Unable to download or log into Microsoft account How to allocate VMs to users using pooled PCs