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OverviewThis article describes the network ports, protocols, and destinations required for Softdrive components to operate correctly when using the Relay network model.The required network access applies to both endpoints:The local computer running the Softstream clientThe remote Softdrive desktopFirewall and network security rules must allow the required outbound communicat...

OverviewThis article provides troubleshooting steps for camera or webcam issues when using applications such as Microsoft Teams, Zoom, and other video conferencing applications inside a Softdrive session.Softdrive redirects the webcam connected to your local computer into the Softdrive virtual desktop. If the local camera is unavailable, already being used by another applica...

OverviewThis article provides recommended best practices for using Microsoft Teams and Zoom within a Softdrive virtual desktop session.Following these recommendations can help improve microphone, speaker, and webcam reliability and prevent common issues caused by device conflicts, application settings, or peripherals being connected after the Softdrive session has already st...

OverviewWhen a new Softstream version is being deployed, users should leave their Softdrive virtual desktop powered on, save your work, log off from Windows, and close the Softdrive launcher on your desktop or laptop.Following these steps helps ensure that the VDI is available for the update process, reduces the risk of losing unsaved work, and helps provide a smoother exper...

OverviewVersion Locking allows an organization to pin its Softdrive environment to a specific supported client and server version. This gives administrators control over when new Softdrive releases are deployed and provides time to test new versions before rolling them out to the entire organization.Version Locking is disabled by default. Organizations that do not enable Ver...

OverviewThis guide explains how to create and configure an OpenID Connect (OIDC) application integration in Okta for Softdrive. The configuration creates a Softdrive application tile in Okta and allows assigned users to initiate authentication from either Okta or Softdrive.Applies ToSoftdriveSoftdrive LauncherOkta Identity ProviderOpenID Connect (OIDC) authenticationPrerequi...

Overview The Softstream Relay Network Model uses multiple components to establish and maintain a Softstream session between the Softstream Client and Softstream Server. The primary components are:Signal Server: Runs in the Softdrive control plane and coordinates session setup.Relay Server(s): Run in the Softdrive environment and carry session traffic between the So...

OverviewThis article explains how to force quit the Softdrive Launcher on macOS when the application becomes unresponsive, freezes, or does not close normally. Force quitting the application allows you to restart the Softdrive Launcher and establish a new connection.Applies ToSoftdrive Launcher for macOSApple Mac computers running macOSSymptomsThe Softdrive Launcher is froze...

OverviewThe Shared Client Configurations feature allows users to create custom Softstream video settings and share them across their Softdrive organization. Once a custom configuration is created and shared, other users within the same organization can access and apply it without having to manually configure their video settings.This feature helps organizations maintain cons...

OverviewThe Connection Diagnostic Report is a troubleshooting feature built into the Softdrive Launcher that helps identify potential connectivity issues when a virtual machine (VM) fails to connect.When a connection fails, the Launcher provides access to a diagnostic report that checks connectivity to essential Softdrive services, including DNS resolution, network connectio...