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OverviewThis article describes the network ports, protocols, and destinations required for Softdrive components to operate correctly when using the Relay network model.The required network access applies to both endpoints:The local computer running the Softstream clientThe remote Softdrive desktopFirewall and network security rules must allow the required outbound communicat...

OverviewThis article provides troubleshooting steps for camera or webcam issues when using applications such as Microsoft Teams, Zoom, and other video conferencing applications inside a Softdrive session.Softdrive redirects the webcam connected to your local computer into the Softdrive virtual desktop. If the local camera is unavailable, already being used by another applica...

OverviewThis article provides recommended best practices for using Microsoft Teams and Zoom within a Softdrive virtual desktop session.Following these recommendations can help improve microphone, speaker, and webcam reliability and prevent common issues caused by device conflicts, application settings, or peripherals being connected after the Softdrive session has already st...

Overview When a new Softstream version is being deployed, users should leave their Softdrive virtual desktop in the recommended state before the scheduled update or maintenance window.  Following these steps helps ensure that the VDI is available for the update process, reduces the risk of losing unsaved work, and helps provide a smoother experience when users...

OverviewVersion Locking allows an organization to pin its Softdrive environment to a specific supported client and server version. This gives administrators control over when new Softdrive releases are deployed and provides time to test new versions before rolling them out to the entire organization.Version Locking is disabled by default. Organizations that do not enable Ver...