Error Codes and Connection Failures (32)

 ← Back to Error Codes Overview Error Code 03 (HandshakeTimeout) indicates that the Softdrive client was able to initiate a connection to the remote computer, but did not receive the required session settings acknowledgment (ACK) needed to complete the connection.  This means the initial connection was established, but the session configuration negot...

 ← Back to Error Codes Overview Error Code 04 (KeepAliveTimeout) indicates that the UDP keepalive messages required to maintain the Softdrive session timed out.  This means the UDP component of the connection became unstable or unusable, preventing Softdrive from maintaining a real-time session.  Although the initial connection may succeed,...

 ← Back to Error Codes Overview Error Code 06 (ClientException) indicates that the Softdrive client encountered an unexpected and uncategorized error during operation. This error does not map to a specific known failure category and typically represents an internal client-side exception. In many cases, the issue is temporary and may resolve by retryi...

 ← Back to Error Codes Overview Error Code 07 (ServerException) indicates that the remote desktop server encountered an unexpected and uncategorized error while processing the connection.  This represents an internal server-side exception that does not fall into a specific known failure category.  In many cases, the issue is temporary and m...

 ← Back to Error Codes Overview Error Code 08 (MonitorTopologyFail) indicates that the remote computer was unable to correctly mirror or configure its display layout to match the monitor topology of the client device.  This occurs when the remote PC encounters an issue while setting up or applying the monitor configuration during session initializati...

 ← Back to Error Codes OverviewError Code 09 (SessionSettingsTimeout) occurs when the Softdrive client initiates a connection, but the session settings are not successfully received from the server. This typically indicates a network interruption during session setup.Applies ToSoftdrive PlatformSoftstream ClientWindows 10 / Windows 11 Endpoint DevicesSymptomsError ...

 ← Back to Error Codes Overview Error Code 10 (OtherClientConnected) indicates that another client device has connected to the same remote computer, causing the current session to end.  This is not an error. It is an informational message used to explain a session transition event.  When a second device connects to the same Cloud PC using t...

 ← Back to Error Codes Overview Error Code 11 (TCPConnectionFailed) indicates that the Softdrive client was unable to establish the required TCP connection to the remote computer.  This means the device could not initiate a successful connection to the remote PC, typically because the PC is offline or the required server process is not running. ...

 ← Back to Error Codes OverviewOverview Error Code 12 (TCPDisconnection) indicates that the TCP component of the Softdrive connection was closed unexpectedly after the session was successfully established.  This means the connection started correctly, but the underlying TCP session was terminated before it could continue.  In many cases, th...

 ← Back to Error Codes Overview Error Code 13 (ServerRestart) indicates that the Softdrive server component on the remote computer is currently restarting.  This occurs when SoftdriveServer.exe is restarting as part of normal operation, maintenance, or recovery processes. During this time, new connections cannot be accepted.  This behavior ...