Error Codes and Connection Failures (32)

 ← Back to Error Codes Overview Error Code 14 (UserProcessTermination) indicates that the user-session component of Softdrive’s server software terminated unexpectedly on the remote computer.  This occurs when SoftdriveServerUser.exe, which manages the active user session, closes or crashes unexpectedly.  When this happens, the current sess...

 ← Back to Error Codes Overview Error Code 15 (UserAuthenticationFailure) indicates that the user was not authenticated successfully when attempting to connect to Softdrive.  This typically occurs when the user account has not been fully activated or when authentication information on the local device is conflicting or outdated. Applies ToSoftdr...

 ← Back to Error Codes Overview Error Code 18 (Server is unreachable) indicates that the Softdrive client was unable to reach the remote server during the connection attempt.  This means the server could not be contacted over the network, preventing the session from being established.  In many cases, this is a temporary condition and resolv...

 ← Back to Error Codes Overview Error Code 19 (connectionFailed) indicates that the Softdrive client is unable to establish or maintain the required network communication with the remote computer.  Softdrive relies on both TCP and UDP to establish and maintain a session. If UDP traffic is blocked, filtered, or degraded, the connection will fail. ...

 ← Back to Error Codes Overview Guest Agent Errors occur when the virtual machine guest agent is temporarily unavailable or unresponsive.  The guest agent is responsible for handling management operations between the Softdrive platform and the virtual machine, such as status reporting, power actions, and system coordination.  When the guest...

 ← Back to Error Codes OverviewHandshake & Session Setup Errors occur when the Softdrive client and the remote Cloud PC are unable to successfully negotiate the parameters required to establish or maintain a session.These errors typically happen after the initial connection attempt but before the session is fully established, secured, or stabilized.Most handsha...

OverviewThis article explains how to collect client-side diagnostic logs from your local computer and submit them to Softdrive Support. These logs capture how your device is interacting with the Softdrive service and are critical for diagnosing connection and client issues. Collecting and sharing only the relevant log files ensures you remain in full control of what leaves y...

OverviewError Code 6 may occur when Softstream attempts to start a session using a custom video setting configured with Chroma subsampling 4:4:4.As a temporary workaround, select one of the predefined Softstream video settings, such as Low, Medium, or High. These profiles use Chroma subsampling 4:2:0 by default.Temporary solutionAvoid custom video profiles configured with Ch...

OverviewWhen performing power actions such as Power On, Power Off, or Reboot from the Softnet dashboard or the Softdrive Launcher, you may encounter an error message indicating that the operation failed.In most cases, this occurs because the system is already in the state you are attempting to change to, or the action has already been initiated and is still processing.Common...

OverviewThis error may appear when attempting to reset Softstream from the Softdrive platform.Error MessageReset Softstream error: failed to run cmd: Process exited with status 1msg: error: Guest agent is not responding: QEMU guest agent is not connectedThis indicates that the QEMU Guest Agent inside the virtual machine is not responding to the host, preventing the Softdrive...