FAQ (39)

OverviewThis article explains how to assign virtual machines to specific users from a pooled PC environment. Pooled PCs are shared VMs that are not permanently tied to a single user. this guide covers how to allocate them on a per-user basis through the softnet dasboard.ProcedureAccess the Pooled PageNavigate to the Computer Pools section in your Softnet dashboard.Add U...

OverviewThis article explains how to change your Windows screen orientation when using Softdrive. To avoid display and cursor issues, screen orientation should be adjusted on the local PC rather than inside the Softdrive session.Applies ToSoftdrive PlatformSoftstream ClientWindows 10Windows 11PrerequisitesAccess to local Windows display settingsAbility to disconnect from Sof...

OverviewThis guide explains how to correctly adjust screen resolution when using a Softdrive virtual machine.Softdrive automatically mirrors the native resolution of your local hardware. To change the resolution inside the VM, you must modify the display settings on your physical device.Applies ToSoftdrive Virtual MachinesWindows devicesmacOS devicesUsers adjusting display r...

OverviewSoftdrive computers default to the GMT time zone to ensure consistency across environments where users may be located in different regions.This article explains how to adjust the time zone on a Softdrive computer for individual users or across your organization.Applies ToSoftdrive PlatformSoftnet PortalWindows 10 / Windows 11 Softdrive ComputersResolution / Procedure...

OverviewIn some Softdrive Windows virtual machines (oVirt), administrators may expand disk storage at the hypervisor level but then discover that the C: drive cannot be extended inside Windows.This typically occurs because a Windows Recovery partition exists between the C: partition and the newly added Unallocated space.Since Windows Disk Management cannot move partitions, t...

OverviewIf Softdrive becomes unresponsive and you are unable to open or close programs inside the virtual machine, you can use the Softdrive menu to access Windows security options and terminate frozen applications.This process can often restore responsiveness without requiring a full reboot of the virtual machine.Applies ToSoftdrive Virtual MachinesWindows 10 / Windows 11Fr...

OverviewIf you no longer have access to the phone number used for Softdrive Two-Factor Authentication (2FA), you will not be able to complete the login verification process until the 2FA configuration is reset.Softdrive Support can reset your 2FA enrollment so you can register a new phone number during your next login.Applies ToSoftdrive user accounts with Two-Factor Authent...

Overview This article explains how to retrieve Windows Autopilot information for a Softdrive machine using the Softnet API.  The process involves initiating a request, tracking its execution, and retrieving the resulting data once the action completes. Applies ToSoftnet APISoftdrive Virtual MachinesAdministrators retrieving Autopilot device informationPre...

OverviewThis article explains how to configure Windows to automatically launch a process with a higher CPU priority using Image File Execution Options (IFEO).This is commonly used in Softdrive environments to prioritize services like SoftdriveServer.exe to improve performance during CPU contention.Applies ToWindows 10Windows 11Softdrive virtual desktopsPrerequisitesAdministr...

Softdrive provides onboarding for users and for admins. Below the links.  Onboarding user guideOnboarding admin guide