FAQ (39)

OverviewThis article addresses long processing times when saving files on a Softdrive Cloud PC. ResolutionRestart/Reboot Your Cloud PC/Virtual MachineA restart often resolves file-saving and transfer issues.Follow the steps in the Softdrive Onboarding Guide to reboot your Cloud PC.Regular MaintenanceWe recommend restarting your Cloud PC weekly or bi-weekly to maintain o...

Overview An "Abrupt Disconnect" error typically indicates a network-related issue affecting your connection to the Softdrive virtual machine.  These interruptions are usually caused by unstable internet connections, hardware issues, or network infrastructure problems. Applies ToSoftdrive Virtual MachinesSoftstream ClientEnd Users experiencing connection d...

Why We Ask You to Provide LogsWe understand it would be easier if our team could collect these logs automatically, but there are several important reasons why we ask you to provide them:Privacy & SecurityYour local computer and virtual machine may contain sensitive or personal data.For security reasons, we do not have direct access to your system files or user directorie...

OverviewThis article helps diagnose and resolve issues related to high packet loss in Softdrive sessions. If you experience lag, blurry visuals, or delayed input, this guide walks through how to identify and fix network-related problems.Applies ToSoftdrive PlatformSoftstream ClientWindows 10 / Windows 11 Guest Operating SystemsEnd Users and IT AdministratorsSymptomsUsers exp...

OverviewThis article walks through the process of configuring a widescreen monitor on a Softdrive PC. It includes display settings necessary for wide screens to ensure the monitor runs at its native resolution and optimal configuration.ProcedureWe do not recommend configuring this yourself, as it requires technical adjustments. Your IT manager is the best person to handle th...

OverviewThis article is a troubleshooting guide for users who are unable to log into their Softdrive computer.TroubleshootingAccess the Softnet:On your local computer, go to https://softnet.softdrive.co/Log in using your credentials.Select Your Computer:Locate your Computer or use search to search for it.Click on the computer.Troubleshoot Connection Issues:Click "Troubl...

OverviewSome users may not be able to select or print using certain paper sizes, such as Tabloid, from inside the Softdrive virtual machine.This can happen when the printer settings or available paper sizes are not fully detected inside the Softdrive session. As a workaround, the user can first select the desired paper size in the printer preferences on the local machine, th...

OverviewThis article explains why users may experience lag or poor performance when screen sharing on a Softdrive Cloud PC, and the steps to reduce it. Screen sharing adds extra encoding and bandwidth demand on top of the existing stream, which can cause noticeable delays.IssueThe Softdrive computer runs fine while running a heavy application, but immediately starts lagging ...

OverviewSoftdrive automatically adjusts visual quality, frame rate, and audio quality when it detects a poor internet connection. This helps maintain a stable experience but may result in a blurry screen.Troubleshooting Adjust Settings in Quick SettingsOpen the Softdrive Menu and click on Quick Settings.Select LOW or ULTRA LOW if you're on a slow internet connection, su...