FAQ (39)

OverviewSome users may notice that certain keyboard symbols, such as ' and ", appear reversed or typed incorrectly while working inside Softdrive.This usually happens when the keyboard layout inside the Softdrive virtual machine does not match the keyboard layout on the user’s physical computer.Applies ToSoftdrive virtual machinesWindows keyboard layout settingsApplications ...

OverviewWhen a Softdrive virtual machine appears offline or inaccessible, it is important to first confirm that the issue is not caused by the local computer’s internet connection.This guide provides a step-by-step process to verify network connectivity, DNS resolution, browser access, firewall configuration, and general internet stability before escalating the issue to Soft...

OverviewThis article explains how to collect client-side diagnostic logs from a macOS computer and submit them to Softdrive Support.These logs capture how the local device interacts with the Softdrive service and are critical for diagnosing:Connection issuesLauncher problemsAuthentication failuresStreaming issuesUnexpected client behaviorCollecting and sharing only the requi...

OverviewSome users running Microsoft Teams inside a Softdrive virtual machine may experience an issue where the screen sharing toolbar or control bar becomes invisible during meetings.In this scenario, the toolbar may still technically be present (for example, hovering the mouse may interact with it), but the controls themselves are not visible. This can prevent users from a...

OverviewWhen reconnecting to a Softdrive session from a different location — for example moving from the office to home — the monitor layout may not update automatically.This occurs because the Softdrive session may retain the monitor arrangement from the previous connection environment.In most cases, manually refreshing the display layout inside Windows Display Settings res...

OverviewNasuni Filer is a hybrid cloud file services platform that replaces traditional file servers and NAS appliances with a cloud-backed global file system. :contentReference[oaicite:0]{index=0}Instead of storing data directly on local storage hardware, Nasuni stores file data in cloud object storage platforms such as:AWS S3Azure Blob StorageGoogle Cloud StorageUsers and ...

OverviewWhen releasing the computer from the Softdrive Launcher is not  responding, there is a workaround for this. Common CausesThis is a rare issue which will happen whenever you have many apps open on your machine or mane browser tabs.ResolutionThe workaround is to release it from your softnet portal. 1) Log in to the Softdrive DashboardOpen a browser and g...

OverviewThis article explains the following deployment error:Error: Create host error: Creating resource failed with exception: Out of host capacity.This error indicates a temporary physical capacity shortage within the Oracle Cloud Infrastructure (OCI) data center where the deployment was attempted.The issue is related to hardware availability inside the selected OCI Availa...

OverviewThis article explains how to properly size a Softdrive virtual machine (VM) for Autodesk Revit workloads, especially when working with large linked models and rendering applications.Revit projects with multiple linked files can consume significantly more RAM and GPU resources than the actual file size on disk. In Softdrive environments, virtualization overhead must a...

OverviewWindows provides a feature called:Reset this PCwhich is commonly used on physical computers to wipe user data and restore the operating system back to factory defaults.However, performing this action inside a Softdrive virtual machine is not supported and can permanently remove critical Softdrive drivers, services, and virtualization components required for the VM to...