FAQ (39)

Issue: Screen freezes on "Connecting to your Computer" when connecting to your machine  from the Softdrive App.Causes:- SoftdriveClient.exe being blocked by Firewall/Antivirus/IP Restriction. In order for Softdrive to fully operate there needs to be open communication from the softdrive app in your computer (SoftdriveClient.exe) to the Softdrive server in the ...

OverviewBluebeam may become unresponsive or slow when used inside a Softdrive virtual machine. One common cause is camera access behavior within Bluebeam Revu. Disabling camera access can significantly improve stability and responsiveness.There are three primary methods to disable camera access inside a Softdrive virtual machine:Disable camera access for Bluebeam Revu only u...

OverviewThis article describes the possible ways to change the process priority on softdrive computer and fleet computers. ProcedureThere are 3 ways the process priority can be changed, Please choose the best option according to your environment.Option 1: Group PolicyUsing Administrative Templates / Registry PreferenceOpen Group Policy Management EditorNavigate to: Comp...

OverviewThis article covers why a Softdrive PC may display the wrong time and how to fix it. Time sync issues can cause authentication failures, MFA errors, and login problems if left unresolved.ProcedureManually Adjust the Time Zone:Right-click on the clock in the taskbar.Select "Adjust date/time".Change the time zone to the correct setting.IT Admin Adjustment (NTP Server F...

OverviewWhen selecting your phone for 2-Factor Authentication, you receive a message instructing you to contact Softdrive support. This guide provides steps to resolve this issue.CauseThis can happen if multiple instances of Softdrive are running simultaneously, which may cause authentication conflicts.ResolutionClose extra Softdrive sessionsOpen your Task Manager (Ctrl + Sh...

OverviewIf you receive the message: “SoftDrive Client version is outdated. Please restart SoftDrive to automatically update to the latest version.” This indicates that the local Softdrive client did not update successfully and requires a restart or reinstall.Applies ToSoftdrive ClientWindows devicesUsers unable to update the Softdrive application automaticallyPrere...

OverviewSometimes a keyboard layout that was previously removed (for example Italian, Portuguese, or another language) may continue appearing in the taskbar of a Softdrive virtual machine, even though it no longer appears in Windows language settings.This lingering keyboard layout can cause typing issues, incorrect characters, or confusion when switching input methods.Applie...

OverviewSome users may encounter the Microsoft error:Something went wrong. [1001]This issue is commonly associated with a Trusted Platform Module (TPM) error on the local computer.Applies ToMicrosoft authentication servicesSoftdrive environments using Microsoft loginWindows devices with TPM-related authentication issuesSymptomsMicrosoft login fails with error code [1001]Auth...

OverviewSome users may experience issues where audio is not heard in Microsoft Teams while using Softdrive, even though the microphone appears to function correctly.In some cases, this behavior may be caused by an application crash, audio device conflict, or temporary session instability.Applies ToMicrosoft Teams in SoftdriveSoftdrive Virtual MachinesUsers experiencing audio...

OverviewThis guide walks you through setting up your own Linux virtual computer on Softdrive, step by step.  By the end, you'll have a fully working Linux environment ready for development, testing, or everyday use.PrerequisitesBefore starting, verify the following:Local Computer has a SSH clientSSH KeyProcedureLogin into Softnet and click Computers > Add ComputerSel...