Error Codes and Connection Failures (32)

OverviewThis article explains how to resolve the Softdrive connection error Computer connect failed: Abrupt disconnect: error 3236495362 when the local Windows computer also displays a Windows Security message stating that part of the Softdrive application has been blocked.This issue can occur when Windows Smart App Control blocks one of the components used by the Softdrive ...

 ← Back to Error Codes OverviewClient vs Server Errors help distinguish whether a Softdrive connection issue originates from the local client device or from the remote desktop server (Cloud PC).Understanding the difference helps users take the correct troubleshooting steps and allows support teams to identify the issue source more efficiently.Applies ToSoftdrive Vi...

OverviewThis article explains how to collect Softdrive-related logs using the Softdrive Log Collector PowerShell script.The script helps collect logs needed by Softdrive Support when troubleshooting connection issues, display problems, Microsoft Teams issues, FSLogix profile issues, Windows errors, and other Softdrive-related behavior.Use this link download the script:T...

OverviewWhen using the Softdrive Linux client on Ubuntu, a computer connection may fail immediately with the following error:Computer connect failed: Abrupt Disconnect Error 127This usually means the Softdrive Launcher opened successfully, but the underlying SoftdriveClient process could not start because one or more required Linux libraries are missing.Applies ToSoftdrive L...

 ← Back to Error Codes OverviewThe error "There is an error with your Softdrive installation" indicates that Softdrive is not correctly installed or that one or more required system dependencies are missing or unsupported on the device.This issue typically occurs when the operating system is unsupported, required runtime components are missing, or the installation ...

 ← Back to Error Codes OverviewThis article explains Softdrive error codes 1001, 1002, 1003, 1004, and 0xC0000005, which indicate an internal platform error.These errors are typically caused by backend service issues and are not related to client configuration, firewall settings, or network connectivity.Applies ToSoftdrive PlatformSoftstream ClientSoftdrive Cloud D...

 ← Back to Error Codes Overview Error Code 500 (Internal Error) indicates a general issue within the Softdrive platform or one of its dependent services.  These errors are typically caused by backend service failures or issues with third-party providers (such as Microsoft infrastructure).  These incidents are treated as high priority and ar...

 ← Back to Error Codes Overview Error Code 502 indicates that an internal server error occurred within the Softdrive platform.  This typically means the Softdrive web server was unable to receive a valid response from one of its internal services or underlying third-party infrastructure providers.  These errors are considered platform-side ...

 ← Back to Error Codes Overview Error Code 01 (TLSHandshakeFailed) indicates that the Softdrive client was able to initiate a connection to the remote computer, but the TLS handshake required to secure the connection failed.  This means basic network connectivity exists, but the encryption negotiation between the client and Softdrive services could n...

 ← Back to Error Codes Overview Error Code 02 (TLSHandshakeTimeout) indicates that the Softdrive client was able to initiate a connection to the remote computer, but the TLS handshake required to secure the connection did not complete within the expected time.  This means the initial connection was established, but the secure encryption negotiation t...